Welcome to our GP Website, we hope you find it useful!

If you have any comments, or suggestions for improvements or items to be included, please contact the Practice Manager, use the Send us Feedback form, or send an email.

 


Upgrade to Surgery telephone system

 

Quantock Vale surgery has installed a new telephone system to help patients contact the appropriate person to help with their enquiries. This will be in the form of a telephone menu system. Please click here for more information. 

 

 


 

 

The telephone prescription line times will be changing from 4th June 2018

 

The telephone prescription line currently runs from 10am to 12 noon and 2pm to 4pm. From Monday 4th of June, the prescription line will be open from 9.30 am to 12 noon only. The morning session has been extended but there will be no afternoon service. This is in response to patient feedback and also the successful uptake of the online patient access system (which allows patient to put in their repeat medication requests in 24 hours a day). We recommend patients to use this service when possible. Please click on the link on the main webpage for registration details.

 


 

PPG fundraising cake and coffee morning 2017

 

 

A big thank you to all the staff, patients and members of the PPG who were involved with the fundraising coffee and cake morning on the 14th October 2017. We are glad to announce that the PPG raised £531.93 which has been presented to the surgery to help purchase a wheelchair and it's maintenance. Click here for more information and pictures.

 

 


 

 

Care Quality Commission report 2015

 

The CQC have issued their report following their visit on the 9/6/2015. The practice is pleased to announce that the CQC have given a "Good" overall rating for the services that we provide. Please click here or on the tab on left hand side labelled the care quality commision for the full report.

 


 

 

Smoke Free Life Somerset

 

Smoke free life somerset is the new and free local service to help patients quit smoking. Please ring 01823 356222 or click here to visit their website for more information.

 


 

Bank holiday GP surgery closures 2018

 

The GP surgery is closed on all UK bank holidays.

 

Please contact the out of hours service NHS 111 (ring 111) if you need medical help.

 

 

New years day: Monday 1st January 2018

Good friday: Friday 30th March 2018

Easter Monday: Monday 2nd April 2018

Early May bank holiday: Monday 7th May 2018

Spring bank holiday: Monday 28th May 2018

Summer bank holiday: Monday 27th August 2018

Christmas day Monday 25th December 2018 

Boxing day: Tuesday 26th December 2018

 

 


Patient Access powered by EMIS has arrived: January 2017.

 

This allows patients to:

 

Book and cancel certain appointments online

Request repeat prescriptions

View part of your online medical records

 

click here for further information

 

Please register your interest at the surgery (you must be 18 and over)

 

 


 

How information about you helps us to provide better care.


Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. Information from all the different places where you receive care, such as your GP, hospital and community service, will be linked to provide a full picture. This will give a comparison of the care you received in one area against the care you received in another, to show what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure the best care possible is provided for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff.

Further information is contained in the leaflet “How information about you helps us to provide better care” and the Frequently Asked Questions document.

 

 


Online Forms


We have added new forms to help you to help us.

Cancel Appointment Form. You can fill this in online to let us know if you no longer need an appointment you have booked. we can then cancel it and offer it to another patient.

Change of Details Form You can fill this in online to let us know if you have moved, or changed your telephone number or your name. When we receive the form, we shall update your records.

Feedback Form. We would really like to know what you think of the services we provide and the way in which we treat you. Let us know on this form. 

 



Calling All Carers


We would like to offer our carers any help that is available. So that we know you are a carer, please register at the surgery. Ask at reception for the leaflet/registration form "Information and Support for Carers".

 

If you are a Carer aged 40 - 74, you may be eligible for a free NHS Health Check.

If you are a carer of any age, you are entitled to a free NHS flu vaccination. 

For more details, please visit the Carers' Page.

 

 


 

Medicine Wastage

 

Did you know that medicines wasted cost the NHS £3 million in Somerset alone each year?

Imagine that figure across the country! It could be £Billions!

What can you do to reduce waste?

  • Only order what you need
  • Check what you have at home before ordering
  • If you don’t need the medicine-don’t order it
  • If you go into hospital, take your medicines with you
  • THINK BEFORE YOU ORDER

For more information on the waste campaign visit

www.medicinewaste.com

 


 

Free NHS Health Checks

 

These are intended to assess the risk of developing heart disease, stroke, kidney disease or diabetes. These will made available to patients aged 40 - 74 who do not have pre existing disease. They will be offered every five years. The screening clinics will be run by our practice nurse Sue. We particularly welcome Carers to have an NHS Health Check but if you would like more information on the service, please contact the surgery.