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Quantock Vale Surgery

Quantock Vale Surgery

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Further Information

 

Carers

A carer is anyone who looks after someone who is unable to cope on their own, without being paid to do so.

Caring for someone can be physically and emotionally demanding and the carer's own health can be affected. As a practice, we are committed to providing support and guidance to carers, so please let us know if you are a carer.

We have a Carers Champion in the practice; you can talk to Mandy Housden if you would like some help or advice. We have a leaflet for carers; please ask at reception.

Several forms of assistance are available for carers, including financial support, help with employment, help in providing care, and support groups.All carers have the right to a carer's assessment by social services, to help determine the level of support that they need. You can contact the Carer Support Service via Someret Direct, on 0845 3459133

 

Chaperone

There are occasions when a patient needs to be examined by a doctor or a nurse. We are committed to putting patients at ease, so we will offer you a trained chaperone for intimate examinations during your consultation or when you book your appointment. Alternatively, you would be welcome to bring a friend or relative to act as a chaperone on your behalf.

 

Chlamydia Screening Service

Chlamydia is the most common sexually transmitted infection. Most people do not get any symptoms but leaving it untreated can have serious long term consequences. It is detected by a simple DIY test. We support Somerset PCT's screening service by making kits available to under-25 year olds. Ask at reception for a "pink kit" (female) or "blue kit" (males)

 

Hearing Aid Batteries

We keep a selection of the most popular hearing aid batteries at reception, to save patients having to go to Taunton to collect them from Musgrove Park Hospital. These are free of charge.

 

Help us to Help You

• Please let us know if you change your name, address or telephone number. Use our online form - go to our Change of Contact Details page.

Please do everything you can to keep appointments. Tell us as soon as possible if you are unable to make an appointment. Use our online form to cancel an appointment.

• Please only ask for home visits by the doctor when the person is too ill to visit the surgery.

• We ask that you treat the doctors and practice staff with courtesy and respect.

 

Interpretor Service

Somerset NHS has made an interpretation service available to patients whose first language is not English, for consultations in the surgery. Ask at reception for details; we can usually arrange an interpretor for you.

 

Patient Advice and Liaison Service (PALS)

PALS offers confidential advice, support and information on health-related matters. They can help you resolve concerns or problems when you’re using the NHS and tell you how to get more involved in your own healthcare. To contact the PALS office, telephone 0800 0851067.

 

Parking

Quantock Vale Surgery has a small car park, providing spaces for five cars and two spaces specifically designated for disabled drivers.Patients may also park in the public car park outside the surgery gates and in the Village Hall car park opposite.

 

Referrals to Hospital

Most referrals to hospital are now made through the Choose and Book system. Your doctor will suggest the local hospitals that deal with your particular problem. You will be given an information sheet that contains a contact telephone number. You make the call and book the hospital you wish to attend and the date and time of an appointment that is convenient for you.

 

Research

The practice belongs to the Primary Care Research Network South West and occasionally takes part in research projects that are approved by the Local Research Ethics Committee. If the research involves the patient personally, you will be contacted for your permission before any information is divulged. Patients are never identified in any published results without their prior permission.

 

Summary Care Record

Quantock Vale Surgery offers patients the choice of having a Summary Care Record (SCR). This will contain information on any allergies you have, reactions to medications and any prescriptions you have recently received. The intention is that this information will be available to doctors in Accident & Emergency and Out of Hours services, with your permission, if you have to attend there.

If you do not want an SCR, you must opt out. Ask at reception for further details.

 

Zero Tolerance

We support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

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