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Quantock Vale Surgery

Quantock Vale Surgery

national health service
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This is a summary of the Pat21 form "Patient Group - Your Patient Group Needs Your Views"


The Survey

The PPG discussed a number of issues over the year and decided to survey the PRG on an issue of patient choice regarding the day/time the Practice offered extended hours. 

The questions for the survey focussed on identifying whether patients were in employment and whether they preferred a Saturday morning or a weekday evening appointment. The survey was distributed by post and opportunistically in the surgery.

The results of the survey were discussed by the PPG at meetings in November 2011 and January 2012. Of the patients who stated they were employed:

  • 48% said they would prefer to attend an extended hours routine appointment on a weekday evening
  • 15% said they would prefer to attend an extended hours routine appointment on a Saturday morning
  • 13% said either or both options weer acceptable.

The PPG decided that although the number of patients who expressed a preference was not high, there was a significant preference for a weekday evening among employed patients; the group who find attending surgery during normal opening hours most difficult. The PPG considered it worthwhile for the practice to make a change and extend the choice of appointment times to patients and therefore supported the Practice’s plans for change.


 Action Plan


The Practice therefore plans:-

  •  to introduce a three-week rota for extended hours: in Weeks 1 and 2, there will be one doctor on duty on Saturday mornings from 09:00 – 11:45 and in Week 3, there will be one doctor on duty from 18:30 – 21:45.
  • This will be for a trial period of six months and will then be evaluated.
  • The trial period to start in April 2012 and conclude in September 2012
  • The outcome of the trial period will be reported to the PPG and the Practice population by the end of October 2012

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